[VOIPSEC] This call is being recorded for Quality Assurance

[Victor Pascual Avila]

On Mon, Aug 17, 2009 at 8:06 PM, J. Oquendo<sil at infiltrated.net> wrote:
>
> Hey all, what has anyone come across for the following scenario:
>
> You work at Company X whose customer service department (or other
> department for that matter) plays an audio "This call is being
> recorded..." Company X indeed records and stores conversations (or
> samples or conversations) for later playback.
>
> 1) Conference between client and Company X has to be encrypted (locally
> TLS works fine)
> 2) Audio recorded has to be encrypted and retrievable
> 3) Message format has to be small so as not to chew through space.
>
> Make sense?
>
> In premise #1, TLS would work fine but it wouldn't stop a local tap on
> the client's side (not much a company can do about this).
>
> In premise #2, I've seen nothing functional that says something to the
> tune of `gpg conversation.wav conversation.wav.gpg`
>
> In premise $3, I'm thinking MP3 is probably the best bet for space/sizes.

I don't think this will answer your questions but worth a read:

http://www.ietf.org/id/draft-jain-dispatch-session-recording-protocol-req-00.txt

Cheers,
-- 
Victor Pascual Ávila